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Privacy Policy

Privacy Policy of crossroadsoverseas.com

Welcome to the privacy policy of crossroadsoverseas.com. This policy will help you understand what data we collect, why we collect it, and what your rights are in relation to it.

Latest update: May 09, 2026

Table of contents

Summary

Data we collect automatically

We automatically collect data from you for example when you visit crossroadsoverseas.com.

  • answers to questions
  • user content
  • contents of the email or message
  • date of the message

Trusted third parties help us to process it

How we use them

  • Interaction with live chat platforms
  • Displaying content from external platforms
  • Contacting the User

Data you give to us

We collect the data you give to us for example when you interact with our online chat.

  • first name
  • last name
  • phone number
  • Data communicated while using the service

Trusted third parties help us to process it

How we use them

  • Interaction with live chat platforms
  • Contacting the User

Owner and Data Controller

CROSSROADS OVERSEAS PRIVATE LIMITED,

Budaun, Uttar Pradesh, INDIA

Owner contact email: info@crossroadsoverseas.com

Type of Data we collect

Among the types of Personal Data that this Application collects, by itself or through third parties, there are:

  • first name
  • last name
  • phone number
  • Data communicated while using the service
  • answers to questions
  • user content
  • contents of the email or message
  • profile picture
  • date of the message
  • time the message was sent
  • sender of the message
  • Trackers
  • Usage Data
  • email address

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.
Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Application.
Unless specified otherwise, all Data requested by this Application is mandatory and failure to provide this Data may make it impossible for this Application to provide its services. In cases where this Application specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Any use of Cookies – or of other tracking tools — by this Application or by the owners of third-party services used by this Application serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy.

Users are responsible for any third-party Personal Data obtained, published or shared through this Application.

Mode and place of processing the Data

Methods of processing

The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Application (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.

Place

The Data is processed at the Owner’s operating offices and in any other places where the parties involved in the processing are located.

Depending on the User’s location, data transfers may involve transferring the User’s Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.

Retention time

Unless specified otherwise in this document, Personal Data shall be processed and stored for as long as required by the purpose they have been collected for and may be retained for longer due to applicable legal obligation or based on the Users’ consent.

The purposes of processing

The Data concerning the User is collected to allow the Owner to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following:

  • Interaction with live chat platforms
  • Displaying content from external platforms
  • Contacting the User

Detailed information on the processing of Personal Data

Contacting the User

Contact form

By completing the contact form with their information, the User authorizes this Application to use these details to respond to the inquiries (like quotes, and any other requests).

Personal Data processed:

  • email address
  • Usage Data

Service provided by:

  • this Application

Displaying content from external platforms

This type of service allows you to view content hosted on external platforms directly from the pages of this Application and interact with them. Such services are often referred to as widgets, which are small elements placed on a website or app. They provide specific information or perform a particular function and often allow for user interaction.
This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.

Google Fonts

Company: Google Ireland Limited

Place of processing: Ireland

Google Fonts is a typeface visualization service provided by Google Ireland Limited that allows this Application to incorporate content of this kind on its pages.

Personal Data processed:

  • Trackers
  • Usage Data

Service provided by:

Google Maps Widget

Company: Google Ireland Limited

Place of processing: Ireland

Google Maps is a maps visualization service provided by Google Ireland Limited that allows this Application to incorporate content of this kind on its pages.

Personal Data processed:

  • Trackers
  • Usage Data

Service provided by:

Interaction with live chat platforms

This type of service allows Users to interact with third-party live chat platforms directly from the pages of this Application, in order to contact and be contacted by this Application’s support service.
If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service. Moreover, live chat conversations may be logged.

WhatsApp Business Chat Widget

Company: Meta Platforms, Inc.

Place of processing: United States

WhatsApp Business Chat Widget is a service for interacting with the WhatsApp instant messaging app and platform provided by Meta Platforms, Inc.

Personal Data processed:

  • answers to questions
  • contents of the email or message
  • Data communicated while using the service
  • date of the message
  • first name
  • last name
  • phone number
  • profile picture
  • sender of the message
  • time the message was sent
  • Trackers
  • user content

Service provided by: